Partial degradation in Sharetribe subscription management and customer support system

Incident Report for Sharetribe

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 05:50 UTC

Monitoring

There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see:

* Chargebee - https://status.chargebee.com/
* Intercom - https://www.intercomstatus.com/
Posted Oct 20, 2025 - 10:14 UTC